Our Policies

We require deposits for our Paint Correction and Ceramic Coating services as these jobs take several days and to cover material costs. A deposit will be due at the time of booking to be confirmed onto our schedule. This deposit can be paid via invoice or over the phone. This deposit will hold your spot and will be applied towards the total balance of your detail as a credit. Your deposit can be transferred to the next appointment if you need to reschedule (At the discretion of Detail Driven)

We understand things happen! However, if possible, cancellation and appointment changes must be done before 48 hours of the appointment. If you cancel a paint correction and/or ceramic coating appointment without rescheduling, you will forfeit your deposit (Detail Driven may choose to waive this, at its sole discretion). We may also require another deposit to rebook.

In the event of inclement weather (rain, storms, extreme heat or cold), mobile appointments may need to be rescheduled. We will contact you as early as possible if weather conditions prevent safe or effective detailing. Garage access may allow the appointment to continue as planned.

For liability reasons, please remove any and all personal items (including child car seats) from your vehicle prior to your detail. You may leave your belongings in your glovebox or center console, however those areas will not be serviced without explicit written permission from the vehicle's owner, unless empty. For liability reasons, we will not remove or install child car seats, so if not removed prior, we will work around them as best as possible.

Please note, excessive pet hair, dirt, staining, odor removal, etc. will be subject to an extra charge. If your vehicle is "a hot mess", please let us know ahead of time so we can plan and schedule accordingly.

The remaining balance is due upon completion of the service. We accept cash, credit/debit cards, and mobile payments (Zelle & Venmo). Late or declined payments may result in additional fees or refusal of future service.

We reserve the right to refuse or cancel any service if the working conditions are unsafe, the vehicle’s condition is beyond the scope of our services, or if there is a history of last-minute cancellations or no-shows.